Does the email domain change affect how a customer contacts the DPO Pay or Payfast Support teams?

At this stage, no. You can still contact DPO Pay support via email on support@dpogroup.com or via the live chat on the dpogroup.com website, and Payfast support on support@payfast.help or via the live chat on the payfast.io website. When we update the support email addresses, we’ll let you know via email and update this article.

What is Network International’s association with DPO Pay and Payfast?

Network International, the leading enabler of digital commerce in the Middle East and Africa (MEA) region, acquired DPO Pay and Payfast in 2021. You can find out more about Network International’s acquisition of DPO Pay here, and its acquisition of Payfast here.

Does the email domain change affect transactions with DPO Pay or Payfast?

No, not at all. The transition to @network.global forms part of our groupwide efforts to streamline our communication channels and present a unified identity as part of the Network Group. We assure you that this change will not impact the services provided by DPO Pay and Payfast . We're dedicated to providing our partners, our customers and their clients with a safe, efficient and seamless payment experience.

Does the email domain change affect the websites of DPO Pay and Payfast?

Currently, this change is only related to the email domains and not the existing dpogroup.com and payfast.io websites.

What does processing solutions of Network International mean?

Processing solutions of Network refer to the services provided by Network as a third-party processor of the issuer bank, fintech(s) and other non-financial organizations (as applicable) (NI Clients) that deal with or licensed to issue payment cards (prepaid, debit, credit cards or virtual cards etc.) to the cardholders and to manage on their behalf transaction authorization, cardholder account management, fraud detection, and compliance where applicable.

How does Network International support NI Clients with its processing solutions?

Network International acts as an outsourced service provider for banks, fintech(s), and other organizations, offering them its processing solutions and services including hardware, software, and connections needed for processing transactions. Network International also handles card production, reconciliation, and settlement services.

How does processing solutions fit into the Network One payment ecosystem?

An issuer processor such as Network International connects NI Clients (where applicable) with payment networks (such as Visa, Mastercard, or American Express) to manage the customer and issuing side of card transaction, the processing of transactions and record keeping. It ensures secure and efficient transaction processing, risk management, and cardholder account maintenance.

What are the key services provided by Network International as an issuer processor?

Transaction authorization and settlementFraud detection and preventionCardholder account managementDispute and chargeback reporting supportRegulatory compliance support and reporting

What is the difference between issuer processor and acquirer processor services of Network International’s processing solutions?

As an issuer processor Network International manages transactions on behalf of NI Clients focusing on cardholder account validation, processing of the transaction and fraud prevention depending on the services opted by NI Clients. As an acquirer processor, on the other hand, Network International processes transactions for merchants on behalf of the acquirer bank, ensuring that payments are settled to the merchant’s account on behalf of the acquirer bank.

What are the benefits of using Network International services as an issuer processor?

Faster transaction processingEnhanced security and fraud preventionRegulatory compliance supportImproved customer experience with real-time approvalsScalability for growing card programs

How does processing solutions of Network International help in fraud prevention?

As an issuer processor Network International uses machine learning, AI-driven analytics, and rule-based fraud detection systems to monitor transactions in real-time. Suspicious transactions may be flagged to NI Clients that has opted for these services for further review or decline automatically to mitigate any associated financial risk.

What types of payment methods can Network International process for NI Clients?

As a payment solution provider, Network International supports various types of payment cards, including:• Credit cards• Debit cards• Prepaid cards• Virtual cards• Commercial and corporate cards

Are multi-currency transactions supported?

Yes, as leader of payment solutions, Network International offers multi-currency support, allowing financial institutions to process transactions in different currencies and manage currency conversions efficiently.

How do banks, fintech(s) and other organizations choose the right processor?

Institutions should consider factors such as:• Compliance with regulatory requirements• Fraud prevention capabilities• Scalability and reliability of the platform• Integration with existing banking infrastructure• Cost and pricing models

What is the difference between an on-premise and cloud based processor?

On-premise processing: Hosted within the financial institution’s infrastructure, offering full control but requiring significant technology and IT resources.Cloud-based processing: Hosted by a third-party provider, offering scalability, lower maintenance costs, and faster deployment.

How does processing support tokenization and digital wallets?

Issuer processors facilitate tokenization, replacing sensitive card data with unique digital tokens for a secure transaction. This also enables seamless integration with digital wallets such as Apple Pay, Google Pay, and Samsung Pay.

What are the compliance requirements for issuer processing?

Issuer processors must comply with industry standards and applicable laws such as:Payment Card Industry Data Security Standard (PCI DSS)Anti-Money Laundering (AML) regulationsKnow Your Customer (KYC) requirements in accordance with the applicable lawsLocal and international financial regulations applicable to the processor

Can issuer processors support loyalty and rewards programs?

Yes, Network International as an issuer processor offers built-in loyalty and rewards management, allowing financial institutions to provide cashback, points-based rewards, and other incentives for cardholders.

How do issuer processors handle disputes and chargebacks?

As an Issuer Processor, Network International assists NI Clients in managing dispute resolution by automating chargeback workflows, providing fraud analysis, and ensuring compliance with payment network guidelines.If you have further questions, write to us at SalesTeam.MiddleEast@network.global.

Why do banks choose Network International for their processing solutions?

Banks choose NI for its extensive experience, comprehensive services, and cost-effective solutions. NI provides all necessary infrastructure and support, allowing banks for focus on their core business.

Merchant Solutions

Processing Solutions

About Us

We are here for you

Looking to innovate, optimize your operations, or get help with our products and services? We are here to guide you every step of the way.

For

Merchants

For

Banks/Fintechs/Telcos

OUR PRESENCE

Saudi Arabia

Network International Arabia Closed Joint Stock Company
9th floor, Tulip Tower
8592 Hawtat Bani Tamim St, Al Olaya
Riyadh, Saudi Arabia
Postal Code : 12333

Phone: +966 11 274 8812
Email: NI-KSA.Care@network.global
Office Hours
8:00am to 4:00pm, Sunday - Thursday